Refund Policy

1. Overview At Market 9ja, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help with our refund and return policy.

2. Eligibility for Refunds

  • To be eligible for a refund, your item must be unused, in the same condition as received, and in its original packaging.

  • Refund requests must be made within 7 days of receiving your order.

  • Certain perishable goods, such as fresh food items, are not eligible for refunds unless they arrive damaged or spoiled.

3. Non-Refundable Items

  • Perishable goods such as fresh vegetables, frozen food, and dairy products.

  • Gift cards and promotional items.

  • Items purchased on sale or clearance.

4. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

  • Provide clear photos of the item and packaging for verification.

  • We will offer a replacement, store credit, or refund depending on the situation.

5. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.

  • If approved, the refund will be processed within 5-7 business days to your original payment method.

  • Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

  • We only replace items if they are defective or damaged.

  • If you need to exchange an item for the same product, contact our support team for assistance.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake.

  • We recommend using a track-able shipping service to ensure the safe return of items.

8. Contact Information If you have any questions about our refund policy, please contact us at: