FAQ

1. Ordering & Payments

Q: How do I place an order?
A: Simply browse our store, add your desired items to the cart, proceed to checkout, enter your shipping details, and complete the payment.

Q: What payment methods do you accept?
A: We accept major debit/credit cards, PayPal, and other secure online payment options.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled before they are processed. Contact our support team as soon as possible for assistance.

2. Shipping & Delivery

Q: Where do you deliver?
A: We deliver to multiple locations across Europe. Shipping availability depends on your location at checkout.

Q: How long does delivery take?
A: Standard shipping takes between 3-7 business days, depending on your location. Express delivery options are also available.

Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email.

3. Returns & Refunds

Q: Can I return an item?
A: Yes, we accept returns for eligible products within 7 days of delivery. Please check our Refund Policy for details.

Q: How do I request a refund?
A: If your item is damaged or incorrect, contact our support team with your order details, and we will process your refund accordingly.

4. Products & Availability

Q: Are all products fresh?
A: Yes! We ensure that all our fresh food items are carefully selected and delivered in the best condition.

Q: What if an item I want is out of stock?
A: We restock regularly. You can sign up for notifications on product pages to get alerts when items are back in stock.

5. Customer Support

Q: How do I contact customer service?
A: You can reach us via:

Q: What are your customer service hours?
A: Our support team is available Monday to Friday, 9 AM – 6 PM (GMT).