Shipping & Returns

At Market 9ja, we are committed to ensuring a seamless shopping experience. Below are the details of our shipping and return policies.

1. Shipping Policy

Shipping Locations:

  • We deliver to various locations across the UK and select European countries.
  • If your location is not covered, please contact our support team for assistance.

Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.

Shipping Duration:

  • Standard Delivery: 3-5 business days
  • Express Delivery: 1-2 business days
  • International Shipping: Delivery times vary based on the destination and shipping method.

Shipping Costs:

  • Shipping costs are calculated at checkout based on weight, delivery location, and shipping method.
  • Free shipping is available on select orders above a specified amount.

Tracking Your Order:

  • Once your order is shipped, you will receive a tracking number via email to monitor your package.

2. Returns Policy

We want you to be satisfied with your purchase. If you are not completely happy, you can return eligible items following our return policy.

Eligibility for Returns:

  • Items must be unused, unopened, and in their original packaging.
  • Return requests must be made within 7 days of receiving your order.
  • Perishable goods (e.g., fresh produce, frozen items) are not eligible for returns unless they arrive damaged or spoiled.

Return Process:

  1. Contact our customer support team at admin@market9ja.co.uk or call +234 (0) 708 843 8214 to initiate a return.
  2. Provide your order details and reason for return.
  3. If eligible, we will provide you with return instructions.
  4. Ship the item back using a trackable courier service.
  5. Upon receipt and inspection, we will process your refund or replacement.

Refunds:

  • Refunds will be processed within 5-7 business days after the returned item is received and inspected.
  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges:

  • We only replace items if they are defective or damaged.
  • If you need to exchange an item for the same product, contact our support team.

Need Help? For any shipping or return-related inquiries, reach out to us at: